Information Technology Analyst
About the role
The Information Technology Analyst role is responsible for providing Level 1 IT Service Desk and Remote Desktop Support through various channels such as phone, email, and chat. The position involves responding to customer inquiries, troubleshooting and resolving hardware, software, remote access, and network issues, and ensuring timely solutions to minimize user downtime. The analyst will also maintain accurate records, contribute to support documentation, and collaborate with internal teams to ensure efficient service delivery. The ideal candidate should have 1-5 years of experience in IT support roles, strong troubleshooting skills in Windows environments, and excellent communication abilities. The role is based in Colombo and is a full-time position.
Must have
- 1-5 years of experience in IT Service Desk, Helpdesk, Technical Support, or Desktop Support.
- Strong troubleshooting skills across Windows environments, Microsoft applications, hardware, and networking fundamentals.
- Excellent communication and customer service skills.
- Experience supporting users via phone, email, chat, and remote support tools.
- Ability to work in a fast-paced environment while managing multiple priorities.
Nice to have
- Familiarity with ticketing systems and ITIL-based service management practices is an advantage.
Technologies
- ITIL
- Windows
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Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka