Systems Engineer (L2) - Service Desk
About the role
The Systems Engineer (L2) - Service Desk at Brennan is responsible for providing excellent customer service and technical support to clients contacting the Service Desk. The role acts as the first point of contact for technical assistance, troubleshooting issues, and ensuring the seamless functioning of client systems, including afterhours support. Key responsibilities include ticket management, escalation, compliance with organizational procedures, and maintaining accurate documentation. The position requires strong communication, multitasking, and organizational skills, as well as the ability to work both autonomously and collaboratively. Candidates should have relevant IT qualifications and experience with a range of technologies including Windows, Mac/Linux, Windows Servers, Active Directory, M365, virtualization, Intune, Azure, and hardware troubleshooting. Brennan offers competitive remuneration, training and certification bonuses, social activities, and a supportive environment focused on learning and development.
Must have
- Tertiary qualifications (Degree or Diploma) in a related IT discipline.
- A Microsoft certification such as AZ900, MS900.
- 3-5 years of experience in similar capacity.
- Experience in working with Desktop Operating Systems windows 10 / 11, MAC/Linux.
- Experience in working with Windows Servers, Active Directory, DNS, DHCP.
- Experience in working with M365 Admin Center.
- Experience in working with virtualization technologies (CITRIX / VMWare / Hyper-V)
- Experience in handling Intune and Azure.
- Experience in troubleshooting laptop and desktop hardware.
- Experience in handling antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc.
- Experience in troubleshooting print servers and print queue related issues.
- Experience in configuring Apple, Windows, and Android phones.
Nice to have
- A desirable knowledge of ITIL best practices.
Technologies
- Active Directory
- Android
- Azure
- Citrix
- CrowdStrike
- DHCP
- DNS
- Hyper-V
- Intune
- ITIL
- Linux
- Microsoft 365
- SentinelOne
- ServiceNow
- Virtualization
- VMware
- Windows
- Windows Server
Highlights
The role may require ad-hoc, on-call, and afterhours support. Brennan offers training and certification bonuses, annual awards, social activities, and discounted hardware/software. The company values diversity and is an equal opportunity employer.
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Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka