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Senior Lead Engineer - IT Support
Commercial Bank of Ceylon PLClinkedin.com
Nov 2, 2026, 7:23 PM3h ago
Full-timeColombo, Western ProvinceSupportLead (5+ yrs)
About the role
The Senior Lead Engineer - IT Support is responsible for aligning IT support operations and service level agreements with organizational objectives, ensuring high end-user satisfaction. The role involves identifying automation and workflow improvement opportunities, evaluating and upgrading support technologies, supervising support queues and incident escalations, enforcing security and compliance, leading and coaching support staff, and managing IT assets and vendor performance. Candidates should have a strong background in technical support within enterprise environments, relevant certifications, and experience with cloud identity platforms, endpoint management, and enterprise operating systems.
Must have
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
- Minimum 5 –7 years of hands-on technical support experience in an enterprise environment, with at least 2–3 years in a supervisory, team lead, or Assistant Manager capacity.
- ITIL v3 or v4 Foundation Certification.
- Microsoft Certified: Enterprise Administrator / Endpoint Administrator, or equivalent industry certifications (e.g., CompTIA Network+/Security+).
- Extensive hands-on experience with cloud identity platforms (Azure AD/Entra ID), M365 suite, and endpoint management tools (e.g., Microsoft Intune, Jamf, SCCM).
- Comprehensive understanding of enterprise operating systems (Windows, macOS, Linux), Active Directory/Microsoft Entra ID, Group Policy/Intune, and Office 365/Google Workspace administration.
Technologies
- Active Directory
- Azure
- CompTIA Security+
- Microsoft Entra ID
- Google Workspace
- Intune
- ITIL
- Jamf
- Linux
- macOS
- Microsoft 365
- SCCM
- Windows
- Zero Trust
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