Senior Network Support Engineer
About the role
The Senior Network Support Engineer is responsible for designing, implementing, monitoring, and supporting network connectivity and security for the company. The role involves performing network maintenance, system upgrades, and supporting IT and Business Unit projects, as well as resolving incidents. The engineer will provide technical support, configure and troubleshoot various network devices and technologies, and ensure operational KPIs are met. The position requires on-call support on a roster basis and involves direct interaction with customers, including managing helpdesk tickets and maintaining communication regarding job status.
Must have
- CCNA / CCNP certification
- JNCIA certification
- Bachelor’s degree in computer science or related area
- Excellent command in English
- Experience in configuring Cisco & Juniper devices.
- Exposure in Computer networks.
- Previous Experience managing Australian customers.
- A high degree of accuracy, planning and organization.
- Ability to handle and schedule a demanding workload to meet customer requirements.
- Ability to meet on-call requirements.
Technologies
- CCNA
- CCNP
- Cisco
Highlights
This position is onsite and operates on a 24/7 roster basis, including on-call technical support. Previous experience managing Australian customers is required.
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