Associate - Business Support (UK Calendar - UK Shift)
About the role
The Associate - Business Support role at H Connect International involves reviewing and interpreting client problem statements, preparing clear process documentation, and collaborating with founders to design improved processes using the client’s proprietary platform. The position requires daily collaboration with the team through messaging platforms and calls, as well as direct communication with clients to clarify requirements or test refined processes. Candidates should have a background in IT or a related field, strong English skills, and an analytical mindset. The company is a leading BPO provider serving clients in the US, UK, Canada, and Australia, and is part of the Hirdaramani Group.
Must have
- Following a Diploma in IT, or a related field.
- Minimum 6 months of hands-on experience in Quality Assurance (QA) will be an added advantage.
- Willingness to work with AI models.
- Strong command of written and spoken English.
- Analytical mindset with the ability to understand and interpret problems effectively.
- Strong communication skills with the ability to collaborate in a remote team environment.
- Proactive, adaptable, and capable of working with limited direction.
- Familiarity with business process design or lean principles.
- Basic understanding of Standard Operating Procedures (SOPs).
- Prior internship or brief exposure to client-facing environments (Preferred).
Highlights
The role follows the UK calendar and UK shift hours. Willingness to work with AI models is required. Prior internship or exposure to client-facing environments is preferred. The company values diversity and inclusion. Applications are submitted via the 'Apply Now' button.
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